How Can We Help?
We're here to assist you with any questions or issues.
Common Issues
I didn't receive my code
First, check your spam/junk folder. If you still can't find it, email us with your payment confirmation and we'll resend your code immediately.
My code isn't working
Make sure you're entering the code exactly as shown. Codes are case-insensitive but must include all 16 characters. If it still doesn't work, contact us.
I want a refund
Unredeemed codes can be refunded within 30 days. Email us with your order details and we'll process your refund within 5-10 business days.
I was charged twice
Double charges are rare but can happen. Contact us immediately with your payment confirmations and we'll investigate and refund any duplicate charges.
Response Times
We aim to respond to all support requests within 24 hours during business days. For urgent matters related to payments, we prioritize faster responses.